Privacy policy

What we collect

• Your name, mobile number and email address.
• Your dog's details: name, breed, size, age, and the notes and vaccination records you share with us.
• Your bookings, visits and payments with us.
• Photos of your dog we take at a visit, for your report card.
• The messages between us.

How we use it

• To take and manage your bookings.
• To send your confirmations, reminders, pickup notes, report cards and receipts.
• To take your payments. Card payments are processed by Stripe; we never see or store your full card number.
• To look after your dog safely, and to answer your questions.

We do not sell your personal information.

Text messages

We use your mobile number to text you about your bookings, and only if you agree to texts. Reply STOP to any text to stop them.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the providers that send the texts for us.

Who handles it for us

We keep our bookings and records in dogmode, our booking software. It handles your information for us, only to run our bookings and messages, using Stripe for payments, Twilio for texts and Resend for emails. Its own policy is at dogmode.site/privacy.

We share your information with no one else, unless the law requires it.

Your dog's photos

Your dog's photos appear on this website only if you say we may. Ask us and we take them down.

How we protect it and how long we keep it

Your records are encrypted in transit, kept separate from every other business's, and open only to our team.

We keep them while you book with us, so your dog's history is there at the next visit. Ask us and we delete them, except what we must keep for tax or accounting.

Your choices

Ask us for a copy of what we hold about you, to correct it, or to delete it: email luxehoundlounge@gmail.com or call 0452 548 363. Every email we send has an unsubscribe link, and STOP ends our texts.

Changes to this policy

If we change this policy, we update this page and the date on it.

Questions

Luxe Hound Lounge, 9 Springs Rd, Brown Hill VIC 3350. To ask us anything, email luxehoundlounge@gmail.com or call 0452 548 363.